Comments on: Interview: Cakewalk Founder Greg Hendershott, 20 Years On

By: Bill Donaldson

Bill Donaldson — Mon, 07 Apr 2008 16:31:33 +0000

Interesing to note the contradiction with Hendershott’s comments about customer support and the reality. It is all but impossible to get tech support from Cakewalk. They do not have a toll free number and one can wait a very long time on hold while the toll charges are climbing. They simply do not respond to email requests, thus the one post that requests should go through proper channels is bogus. The software may be great, but it’s a $500 mistake if it won’t work and they won’t support it.

By: Such a web site expert

Such a web site expert — Wed, 30 Jan 2008 18:21:09 +0000

Scott Gremillion

I read about your cringing in fear, having trouble with Cakewalk’s web site, and not seeing a link to Music Creator. Maybe that link right on the Support header for “Music Creator” is what you’re looking for.

Or, okay waitaminnit. This was a joke, right? Some old friend of Greg’s pretending to be clueless? Has to be.

Good luck adding those new voice patches to your computer.

By: Scott Gremillion

Scott Gremillion — Fri, 25 Jan 2008 00:15:45 +0000

Where can I find support for my cakewalk music creator 2003 That I was so proud to pay for! I wanted to make a comment on the product. Also I want to see if any new voices (patches)can be added to my p2 computer. I do see the tech support should go trough the proper channels on the above comment. BUT I don’t see any links to MY PRODUCT Mr. CEO. Better kick some butt down there. I want to be able to stick up for your product when other people try to say Cakewalk sux. So don’t disappoint me, I’m a developer to and I know the work it takes. I better get support for product I bought. I did resgister it and I always get your E-mails.

So where’s support for 2003?

Cringing in fear
Scott

By: Peter Kirn

Peter Kirn — Thu, 24 Jan 2008 22:53:09 +0000

Technical support inquiries should go through the proper channels — not the CEO, not individual reps, and definitely not CDM comments, but here:

http://cakewalk.com/Support/EMAIL.ASP

By: John LaRosa

John LaRosa — Thu, 24 Jan 2008 22:48:45 +0000

I wanted to write an email to Greg Hendershott because the last few times I’ve written to tech support I never receive answers and dont understand why.I’ve written to Robin Ford and Brandon Ryan because I couldnt get any answers from the tech department.I was told, that their job. Since I have the upgrade of Sonar 7 Producer Edition and cant get no help at tech support then what do I do?

By: Nick Clube

Nick Clube — Mon, 24 Dec 2007 10:54:05 +0000

Greg understands about customer focus, about long-term relationship, amd listening to us. I know they reacted to some of my requests in the early days of Cakewalk and I wouldn’t even dream of using anything else.
This interview confirms my commitment back to Cakewalk - well done guys.

By: Ed Bramble

Ed Bramble — Wed, 05 Dec 2007 22:51:09 +0000

Great interview. I started with Cakewalk version 2 and have been upgrading since then. The basic sequencer is just as easy to use now with Sonar 7 Professional as it was on Cakewalk version 2. I will be retiring in one year and I plan to continue my music hobby till I kick the bucket. Great program and great work Cakewalk.

By: Richard

Richard — Mon, 26 Nov 2007 23:48:50 +0000

I love Hdingendershott’s interviews, he just always comes off as an enthusiast and his company has been great for me for over a decade.

I found his “holy grail” comment interesting regarding polyphonic pith detection. I agree, and I see that being perfected in less than 6 years - it’s getting pretty damn close now. Yum.

By: Fico

Fico — Mon, 26 Nov 2007 16:26:15 +0000

The comment Greg makes of sustaining realationships with customers is crucial. In my circle of friend in Puerto Rico, Cakewalk has always been numero 1; keep the good work guys!

By: Javier Z

Javier Z — Wed, 21 Nov 2007 04:56:28 +0000

Respect for Greg, even though I never used any of his products (on a regular basis).